We hope you love what you ordered! But just in case you're not 100% satisfied, we've made the process super easy for you.
eDressit will issue a full refund including shipping for any damaged, defective, or mis shipped items. If your item arrives damaged or defective, please request return in My Orders or Contact Us directly for assistance with processing your return.
eDressit will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Request return in My Orders or Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
How To Return & Refund
1.Submit a return request in My Orders or Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2.Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3.When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4.Once confirmed, the refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.
Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
* We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
FOR ALL CUSTOM SIZE DRESSES:
At eDressit, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and shoulder-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL FACE MASKS ITEMS:
All face mask sales are final. No returns or exchanges.
FOR ALL FINAL SALE ITEMS:
All Final Sale items are not returnable or exchangeable.
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
We do offer exchange service for ready to ship dresses. This need you to return the dress(es) first, after we get the return, we may charge reshipping fee for the new dress(es). So new dress(es) will be shipped after we get the return and reshipping fee.
We do not offer an exchange service for made-to-order products, You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
All our items are made-to-order, including standard size items, with this in mind, please refer to our cancellation policy below:
Unpaid orders are automatically cancelled after 1 day.
Cancel order within 24 hours of payment for a full refund.
Cancel order 24–72 hours after payment: 80% refund + shipping fee.
Cancel order 72-120 hours after payment: 50% refund + shipping fee.
Cancel order > 120 hours after payment: Refund of shipping fee only.
Once your order is shipped, it cannot be cancelled.
Regarding free shipping items, extra restocking fee 20USD will be charged for each refund item.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.